Online Privacy Policy






For technical improvements: As a general matter, each time a visitor uses this website, the website hosting company’s server collects basic technical information automatically, such as the visitor’s IP address, browser type and operating system, referring domain, clickstream data (e.g., pages viewed and time spent), and access times. For purposes of this Privacy Policy, we call this type of information, which does not allow us to contact you directly online or offline, Non-Personal Information. We use this information to understand and analyze trends, administer the site, learn about user behavior on the site, and gather demographic information about our users as a whole. 

For user and member improvements: We also receive information about you when you interact with and use certain features on our websites and applications. For example, when you participate in GBTA Hub, we know when you click on ads, upload contacts, download reports, watch webinars, join groups, participate in polls or surveys, and share articles and information through the site. In addition, we may collect Non-Personal Information voluntarily provided by you, such as your company name, occupation, and language, so that we can better serve you and improve our services. We may combine Non-Personal Information with Personal Information, in which event the combined information will be treated as Personal Information for as long as it remains combined. 

For advertisers: We may allow third parties to advertise their products and services on our site and within GBTA applications, and third-party advertisers and advertising networks may also collect certain information about you, as described below.



Demographic information: We may collect Personal Information voluntarily provided by you, such as your first name, last name, mailing address, e-mail address, phone number, fax number, date of birth, credit card information, food allergies, health conditions, username, and/or password, in connection with your use of this website, and other GBTA applications, and their respective features. The information requested depends on the feature offered and application used. 

Voluntary user and member interaction: Certain features on our websites and applications, such as GBTA Hub, enable you to communicate and connect with other users, members, and supporters. Any Personal Information you choose to provide in community areas can be read, collected, or used by other users and third parties, and could be used to send you communications, including offers for products or services. We are not responsible for the information you choose to submit. Your participation in these features and your sharing of your Personal Information and other profile information with us and other users constitutes your agreement to such sharing.



Please note that the server(s) that make(s) this site and other applications available may be located outside of the United States, but when you visit this website, any information you provide will be transferred to and stored on our server(s) in the United States. By visiting this website, you consent to the collection, processing, transfer, and storage of such data in or to the United States.

Your use of this website and other GBTA applications is also subject to, and this Privacy Policy is incorporated into, the website Terms of Use.



To provide user and member services: GBTA reserves the right to use both Personal and Non-Personal Information, individually or combined together, to: facilitate use of this website and features on this site; communicate with you, respond to your inquiries, and process your requests; enhance and improve our marketing and promotional efforts, website content, user experience, and products and services; better understand your interests and preferences; and provide you with relevant information. We may enhance or merge Personal and Non-Personal Information that you provide with data obtained from third parties.

To provide other services: The GBTA Entities may also share your Personal Information with each other and with select fulfillment and service providers and other agents to: fulfill your requests and orders; perform analytics; conduct research or surveys; provide you with information and updates; and maintain, improve, and deliver this website and content, our services, and advertising. 

To promote services: We use technology to identify prospective members and users and market GBTA products and services to them. In addition, we grant access to lists containing your contact information from or to Non-GBTA Entities to market their products and services to you. 

To foster industry networking: Our industry thrives and grows due to networking opportunities we provide to members and supporters, and other users. Accordingly, we share your contact details with other members and supporters to help our industry grow. Information provided by members of GBTA Entities may be made available to other members and supporters through the member directory, GBTA event applications, or attendee lists at our conferences and events. Where we do offer you choices about managing you contact information, or receiving marketing messages from GBTA or Non-GBTA Entities, we will honor them. This website and other applications deployed by GBTA, such as GBTA Hub, event badge scanners, mobile applications, and exhibit appointment tools, may provide interactive features where you can connect with other users. If you choose to share Personal Information with other users or otherwise make your information publicly available, we will use the information you provide to facilitate such sharing, administer your account, customize the services provided, and send you communications and notices related to the services. Some of these features may provide you with the means to control whether or not certain information about you is viewable to other users and to control what communications and notices you receive from us.

Other instances where information sharing may be appropriate:  We will not otherwise share your Personal Information without your consent except (i) to safeguard the website, intellectual property, users, or the rights of third parties, (ii) to investigate violations of our Terms and Conditions, (iii) as required by law or in response to a court order or legal request, or (iv) in connection with a merger, acquisition, or transfer of assets.


We use data encryption: We strive to employ reasonable security measures to protect Personal Information from loss, alteration, and unauthorized disclosure or use. Credit card information is encrypted during transmission to our site using secure socket layer technology (SSL), and we adhere to the Payment Card Industry (PCI) standard for handling credit card information. 

Internet security is not failsafe: Users are warned, however, that the Internet is not a 100% secure medium, and we do not guarantee that our security and privacy measures are failsafe. You are responsible for maintaining the secrecy of your password and account information. 

Voluntary information sharing: In addition, when you use certain services or applications, or post on a forum, chat room, or social networking service on this site or other GBTA sites and applications, the Personal Information you share may be visible to other users and can be read, collected, or used by them. We are not responsible for any such Personal Information that you choose to submit.


Information retention and minimization: We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy and consistent with obligations set forth in the services being provided, unless a longer retention period is required, or permitted by law. We will only collect Personal Information required to perform services requested by users, members, supporters, and prospective members and supporters.

Information accuracy: You are responsible for maintaining the accuracy of the information you provide and for correcting and updating your information. 

Personal Information requests: Subject to applicable law, you may have the right at any time to request access to and receive information about Personal Information we retain about you, update and correct inaccuracies, and have your Personal Information blocked or deleted, if appropriate. Access, correction, or deletion requests can be made as follows:

We may decline to process requests that are unreasonable, impractical, or for which access is not otherwise required, by applicable law. Inquiries related to GDPR privacy laws not addressed above may be directed to gdpr@gbta.org. If you are a citizen of the EU and are not satisfied with the response to your request, you may file a complaint with the European Data Protection Supervisor.



We deploy use of Cookies to improve our services: Some of the pages on this website use “cookies,” which are identifiers that a website places on your computer’s hard drive to facilitate the interaction between your computer and the website. Different types of cookies, such as session, persistent, or flash cookies, may be used for different functions. The GBTA Entities and our third party service providers (including analytics and advertising service providers) may place cookies on your hard drive or use other technologies, such as tags and clear GIFS, sometimes called web beacons, on web page and e-mails to facilitate site navigation, personalize your experience, remember your information when you use our website and services, offer you relevant products and services, serve ads for GBTA Entities and third party products and services, and track users across other websites. Information collected through cookies and other technologies may include your IP address, browsing activity (e.g., pages viewed), search engine referrals, and responses to advertisements and promotions on this site and websites where we advertise.

You can remove or block GBTA cookies: Most web browsers allow you to set preferences about cookies you wish to accept. Consult your own browser settings and follow the instructions to control cookies on your device. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. Note, however, that flash cookies cannot be controlled via your browser settings in the same way that other cookies can. 


Our advertisers may deploy ad tracking technologies: As explained above, our third-party service providers may use cookies, tags, and other technologies to collect and use information about your visits to our website and other websites for purposes of serving ads likely to be of interest to you, including ads for our products or services. The information shared does not include your personal contact details.

You can control ad delivery: You can also manage your choices about receiving ads from participating third parties and learn more about ad cookies by visiting the Network Advertising Initiative (NAI) website. Please note, however, that not all service providers participate in the NAI. In addition, if you opt-out, you may still receive online advertising from us, but the ads you do receive may be less relevant to you. If you delete or block cookies, buy a new computer, access the sites from a different computer, login under a different screen name, or change web browsers, you will need to opt-out again.

External ad networks unrelated to GBTA: In some cases, we and advertisers on this website and other sites may work with other third-party vendors to help deliver advertisements tailored to your interests. These vendors include ad networks and audience segment providers, and they place cookies on your browser to collect information about your online activity (e.g., the sites and pages you have visited) in order to help advertisers deliver particular ads on our site and other sites that they believe you would find most relevant. You can opt-out of those vendors’ use of cookies to tailor advertising.

Our advertisers may contract with a third-party service to host their ads, in which case an ad serving vendor contacts the advertisers’ hosting service for a particular advertisement. An independent cookie may be used by the third-party service, but we do not have a mechanism to allow visitors to opt-out of cookies from vendors with whom we do not have a contractual relationship.

Changes to Privacy Policy

We reserve the right to change this Privacy Policy at any time without notice; provided, however, that we will not retroactively change how we share your Personal Information, as defined in this policy, without your consent. Please check back periodically for any changes we may make to this privacy policy, as your continued use of this website following the posting of any changes means that you accept such changes.

California Privacy Rights

California residents who provide Personal Information are entitled to request and obtain from us once per calendar year information about the customer information we shared, if any, with unaffiliated third parties for their direct marketing purposes, including the categories of information and names and addresses of third parties with whom we shared the information for their marketing purposes.

To obtain information about this sharing or to opt out of future sharing, please contact us by e-mail at: MemberCare@gbta.org or by postal mail at: 1101 King Street Suite 500, Alexandria, VA 22314. You must provide a current California address for our response. The e-mail subject line or mailing envelope and the content of your request must include the phrase “Your California Privacy Rights,” and include your name, e-mail address (if you wish to receive a response via e-mail) or street address, city, state, zip code (if you wish to receive a response via postal mail). Requests via telephone or facsimile will not be accepted. Your request will be processed within thirty (30) days of the date on which we receive it. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Please note that not all information sharing is covered by the California law. Our response will include only information relating to our sharing practices for information covered by the law.


Global Business Travel Association
1101 King Street, Suite 500
Alexandria, VA 22314 

Phone: 703-684-0836 

Fax: 703-783-8686

Email: MemberCare@gbta.org

For GDPR specific inquiries, please email gdpr@gbta.org.

Effective Date: May 25, 2018



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107 S West St. Suite 762
Alexandria, VA 22314

©2022 Global Business Travel Association (GBTA)